nishant rao

Nishant Rao, COO of customer support software startup Freshdesk, has announced his retirement from the company. “While I’m sad that this is a big loss for me and Freshdesk, I’m glad he is making the right choice for his future,” said Freshdesk CEO Girish Mathrubootham in a blog post.

Rao previously served as the Managing Director of LinkedIn India. In a Twitter post Friday, Rao confirmed that he’ll be shifting base to Delhi and help venture capital firm Sequoia Capital as an advisor. Sequoia Capital is an investor in Freshdesk.

Nishant has played a crucial role in setting up strong foundational building blocks at Freshdesk. His leadership played a pivotal role in the company’s journey from 400 to nearly a 1000 employees serving over 100,000 customers globally.


He has also brought in a lot of structure to Freshdesk to put the company on a path from being a fast-growing startup to a leading global SaaS company. In the coming weeks, Nishant will start helping the company plan the transition on the way forward and in future also continue to be an advisor to Freshdesk.

“I will miss you partner, but from all of us at Freshdesk — we wish you all the very best for your next adventure. Adios Amigo,” said Girish in a Medium blog post.

In August last year, Freshdesk had appointed former VP at Walmart Labs, STS Prasad as its senior vice president of engineering. It raised $55 mn in a series F funding round led by Sequoia Capital in November last year.