frieght forwarding
Credits - Small Enterprise Mag

The last couple of years saw a significant change in freight forwarding with software and tools that help manage and facilitate effectiveness. Nowadays, the industry is no longer confined to manual processes and focuses services, but has revolutionized to involve automation and integrated services.

Freight Services leaps forward with the help of tools and innovations, simplifying tasks and making the industry agile and flexible. Within the integrated services offered are full-air, land, and sea courier freight forwarding powered by an innovative platform.

Influencing a reliable service with technology

Technology has moved many industries from its manual process to automation. The freight forwarding industry seems to be stuck to the 80s with tools that are still running on DOS commands.


And with transactions coming in and out at a steady pace, technology is reshaping the industry to reduce the effects of a reverse logistic cost. Reverse logistics is an operational expense related to the recycling and reuse of materials to recapture value.

Technology improves the traditional logistics chain by removing all the nuisances involved with transaction accomplishment. This includes redundant phone calls, the stockpile of paper works, and unnecessary faxes which could be rolled into a single reliable platform.

By reshaping the existing business model of the industry, Freight Services is moving forward to the digital age by automating every single transaction and removing the traditional captures of manual processes.

Reviving the freight forwarding industry

Previous industry publications delved into the possibilities of the freight forwarding market heading for a slump because it was stuck into a time gap. Experts contemplated on the demise of the industry as the world moved at a faster pace.

Of course, technology played the most crucial role with the possibilities as the forwarding business found itself moving backward. Nonetheless, the emergence of innovations and technology revived the industry anew.

Embracing technology is the non-escapable factor driving the whole business nowadays. The digitization and automation of freight forwarding revitalized the market, paving the way for the betterment of services. And for the demise that was once pondered upon, it might not likely happen as the whole forwarding business is walking hand-in-hand with technology and innovation.

 An ally to make services better

With the addition of automation, the freight forwarding industry can focus on bringing value-added services. One example is the navigation of premium trade routes and the linking of order fulfillment systems to world transportation trading paths. This, in itself, brings a comprehensive service that can only be fulfilled by removing all the unnecessary nuisances of manual processes.

Gathered data also brings much power to a business by allowing them to collaborate with customers faster, develop better strategies for growth, expand product lines, and analyze trends quickly.

New systems also forge the industry together as collaborative efforts between partners foster process efficiency. The growth of the freight forwarding business has escalated over the last couple of years with systems that enable enterprises to consolidate reporting tools, expand business processes, and design better services.

Removing the errors of manual work

Probably, one of the most notable advantages of adapting technology is the elimination of headcounts, which add an extra layer of burden to freight forwarders and customs brokers. Manual data-entry processes have been replaced with automation removing human error to the equation.

This move resulted in fewer back-office processes and the elimination of inaccuracies from the SLI to various export documentation.

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